Compliance

LIZHOU Company, which has been long engaged in the R&D and production of non-standard products and the sales of complete sets of product and non-standard Products.

CUSTOMER CENTER – Warranty Terms


Wuxi Huifeng Machiner Co., Ltd (Hereinafter called LIZHOU) prides itself on manufacturing great products,and warrants that each of LIZHOU,s products will be free from defects in materials and workmanship under normal use and service within the warranty. Please read the instruction carefully before using the equipment.

WHAT IS NOT COVERED BY THIS WARRANTY

1. Equipment being used in an improper environment, such as cold storage, overheating area, dry or moist area, etc.

2. Operation contrary to the instructions.

3. Modification or parts replaced by an unauthorized repair shop.

4. Equipment damage caused by improper storage / using or accident.

5. Equipment used beyond rated capacity.

6. Damage caused by improper maintenance.

7. Damage caused by transportation.

WHO IS COVERED BY THIS WARRANTY

This limited warranty is exclusively for the benefit of the original customer and equipment failure caused by original quality problem. The warranty period starts from the day the product is delivered from LIZHOU.

WHAT TO DO WHEN SERVICE IS NEEDED

1. LIZHOU will send replace parts upon receipt of the claim report and based on its validity.

2. Customer has to bear the transport fees (to and fro) if the equipment is shipped to DEALER or manufacturer for repair if it is proved to be defective within warranty period.

3. Certain defective parts must be returned as precondition of getting compensation parts free of charge, such as electric controllers which should not be opened before returning, driving wheel etc. In either case not returning or opening without approval, LIZHOU will not repair the parts.

4. If on site service is requested (or necessary), for any reason, where the equipment is used, the Customer will pay for all of the service technician's costs: travel expenses and labor cost.

WARRANTY PERIODS

LIZHOU will continuously improve product technology and update products, but the sold products shall be excluded.

---- Manual Equipments,
12 months: Hydraulic Pump, Frame, handle, Rocker, Pushing Rod
6 months: Wheel, Bearings, and Axles

---- Semi-electric Equipments
12 months: Frame, Hydraulic pump, Fork, Cylinder, chain, Handle.
3 months: Battery, Charger, Air Spring, Wheel, Axles, Bearings, Electronic Connector, Meter, Carbon Brush.

---- Electric Equipments
24 months: SBW system, Chassis, Frame, Fork, Driving Motor, Gear Box, Hydraulic Power Pack, Chain.
12 months: Controller, Cylinder, Handle Assembly.
6 months: Battery, Charger, Driving Wheel, Contactor, Magnetic Valve
3 months: Wheel, Air Spring, Axles, Bearings, Electronic Connector, Meter, Carbon Brush.
Spare parts not indicated, in principle, are not within the scope of warranty. LIZHOU reserves the right of final explanation of the warranty.
To get quick warranty service, please contact your Dealer or our After-sale Service Department.